Returns & Refunds
Last updated: November 6, 2026
Unopened jars can be returned within 30 days of delivery. If your order arrives damaged or wrong, we will replace or refund it. Just email us.
Unopened products
You can return unopened, unused products in their original condition within 30 days of delivery for a refund. For hygiene reasons, we can't accept returns of opened or used jars, except as described below.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email wingmangroomingsupply@gmail.com within 14 days of delivery with your order number and a photo. We will send a replacement or refund you, including shipping. You won't need to send the item back unless we ask.
How to start a return
- Email wingmangroomingsupply@gmail.com with your order number and what you'd like to return.
- We will reply with return instructions and the return address. Please don't send items back without contacting us first.
- Unless the return is because of our mistake, return shipping is paid by you. Original shipping charges are not refundable.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Exchanges
The quickest way to exchange is to return the unopened item and place a new order.
Barbershop and wholesale orders
Wholesale orders follow the terms agreed with your shop.
Questions
Email wingmangroomingsupply@gmail.com, call 716-420-5276, or use our contact form.